You have questions? We have answers!
- Where are your products made?
At Fiercely Texan, we go out of our way to involve and employ Texans in every aspect of our business: from art to other creative, from design and implementation, and from printing to packaging and shipping. The blank garments are sourced from multiple locations, but we do our best to make sure that blanks are made in the USA.
- How do I know what size to buy?
- Our t-shirts are a unisex fit and run true to size. Ladies wanting a more fitted look might consider going down one size.
- Our women’s tanks run a little small - we recommend going up one from your usual size.
For more detailed information, check out our sizing charts here.
- Where does Fiercely Texan ship?
- We ship to street addresses, PO boxes, and military APO addresses.
- We offer domestic shipping to all 50 states as well as shipping to Canada and Mexico.
- When will my order be shipped?
- All shirts are made to order, so under normal circumstances, orders placed by midnight CST for in-stock blank garments are typically printed and shipped the following business day.
- Orders placed by 2 PM CST for in-stock blank garments with an expedited shipping method (UPS 2nd Day Air or UPS Next Day Air) are printed and shipped the same day.
- Orders placed on Saturday or Sunday will be printed and shipped the following business day, Monday.
Please note that due to COVID-19 and world-wide supply-chain issues, delays may be possible.
- When will my order arrive?
- First Class and Priority shipments take approximately 1-2 business days to ship within the ATX area and 2-3 business days to ship anywhere else in Texas. Please allow 3-4 business days for domestic orders shipped outside of Texas. Priority Express and Next Day Air shipments ship out the same or next business day and usually arrive within 1 business day.
Please note that due to COVID-19, delays may be possible.
- How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with tracking information. If you’re unable to find it, check your spam folder to make sure it didn’t end up there. If you are still unable to locate your shipping confirmation, please email us at firstname.lastname@example.org
- Can I change or cancel my order after it’s been placed?
Our team works hard to get orders processed as quickly as possible, so we unfortunately can’t guarantee that we can make any changes or cancellations. However, if you have not received your shipping confirmation yet, please email us at email@example.com as soon as you can, and we’ll do our best to help.
- Why isn’t the $50+ free shipping applying to my order?
- The $50+ free shipping offer will automatically apply to your order at checkout when your subtotal before taxes and shipping and after all discounts have been applied is $50 or more. If your subtotal fits this description and it’s still not working for you, please reach out to us at firstname.lastname@example.org
- Why are there no updates on my tracking?
Please allow up to 72 hours for to initially update your tracking status. Once it’s on its way, the tracking should update daily to show your package’s progress.
- The tracking shows my order was delivered but I can’t find it anywhere - what should I do?
- When this occurs, we recommend first double-checking your shipping address to make sure it’s correct. If it is, the next step would be to check around the front of your residence as well as with any neighbors and/or front office (if it’s an apartment complex). Also check with anyone else in your residence who may have received your package on your behalf. If your order still doesn’t turn up, contact us at email@example.com, and we’ll take it from there!
RETURNS & EXCHANGES
- How do I return or exchange my order?
You can fill out the exchange/return form here - all you’ll need is your order number and the email address used on the order, and the form will walk you through the rest of the process.
- I received an item as a gift that I need to exchange or return - can I do that?
Absolutely! Please fill out our return/exchange form here. Please supply the purchaser’s name and order number (if you don’t have the order number, the purchaser’s email address will help us track it down). We can then find the original order and get you taken care of. We are able to exchange and return for store credit for the gift recipient, but returns for refund can only be issued to the original purchaser.
- How long does it take for my exchange or return to be processed?
- Please allow 1-3 business days for your exchange or return to be processed by our team. For returns for refund on a credit card, please give at least 3-5 business days after the refund is processed by us for the refund to appear on your credit card statement (this process can take up to 10-14 business days depending on your bank or card carrier).
- I received damaged or incorrect merchandise. Help!
- We’re so sorry to hear there was an issue with your order, and we’d love to make it right! Please email our Customer Service team directly at firstname.lastname@example.org. They’ll get you taken care of as soon as possible!
STILL NEED HELP?
Email is the best and fastest way to contact us:
Our customer service phone number is:
Customer service hours:
Monday – Friday
8 am – 5 pm Central